In her discussion with the concept, the service management and other key elements in providing quality services to the customers, Ms. Ma. Rosette Roduen-Romero, Special Investigator III of the Civil Service Commission – Regional Field Office I who served as the subject matter specialist in the training made emphasis on the relevance of providing excellent service as well as the critical role that the employees will play to satisfy the expectations of the customers.

With the traditonal point of view that customer service would apply only for front-line personnel, Ms. Romero noted that all transactions that requires interaction with any person must be given proper attention.

She likewise empahasized the importance of right attitude in government service as key to successfully providing excellent service. “We don’t only need technical and capability skills to determine the level of our job satisfaction..it is more of our attitude when we deliver that needed service to our customers,” Ms. Romero said.

To further enrich the skills and knowledge of the trainees in the subject matter, several worthwhile and fun strategies were utilized aside from the discussions and oral recitation among the attendees including role play and fun game activities.

The Basic Customer Service Skills Training is among the capability enhacement training that the Human Resource Management of the DA in Ilocos to further enhance the knowledge and skills of its employees in performing their duties and responsibilities as public servants.